Frequently Asked Questions

Yes. Distributors are the core of our channel model. Send us your market, customer profile and expected volume and we will scope a distributor arrangement.

Exclusive distribution is evaluated case-by-case based on territory, volume commitment and channel investment. Talk to us about your market.

MOQ varies by configuration. For standard U-Series Standard and U-Series Pro, MOQ starts at one container for distributors and one sample unit for evaluation. Custom OEM/ODM configurations have a higher MOQ depending on tooling.

Standard configurations ship within 4–6 weeks of order confirmation. OEM/ODM configurations depend on tooling and certification timelines.

Yes. We support full OEM/ODM: brand, configuration, packaging, language and IoT customisation. See the OEM / ODM page for details.

Yes — that is what OEM/ODM is for. Front-panel and rear-panel logos, branded manuals, branded packaging and a branded IoT app are all part of the OEM/ODM offering.

Potable municipal water or pre-treated well water. The system is engineered for in-line connection to a 1/2" or 3/8" cold-water feed.

5–6 stage RO with optional UV stage: PP + UDF + CTO + RO membrane + post-carbon, plus UV as the 6th stage when configured.

Hot-tank and chilled-tank capacities vary by model and configuration. The full capacity table is in the datasheet; request one through the Downloads page.

Filter life depends on local water quality and usage, typically 6–12 months for the pre-filters and 12–24 months for the RO membrane. The IoT platform alerts when a filter is approaching end of life.

Yes. UQUA delivers true boiling water at ≥95°C / 203°F, suitable for tea, instant meals and food service.

110V / 220V / 240V configurations are available. A dedicated 15A circuit is recommended per unit.

From our factory in Wuxi, China. Shipping arrangements are confirmed with your order.

Shipping terms, costs, and delivery arrangements are confirmed in your written quotation and order agreement.

Yes. Long-term spare-parts supply for the lifetime of the equipment. We support partner-managed spare-parts inventory.

Yes. IoT connectivity is included with every connected unit. See the IoT platform page for details.

A web-based dashboard surfaces device status, water usage, filter life, fault alerts and multi-site views. The IoT app supports branded skins for OEM/ODM partners.

Yes — OEM/ODM customisation covers brand, configuration, packaging, language, UI text, firmware and IoT functions. See the OEM / ODM page.